Frented

Privacy Policy

Effective Date: January 1, 2025

At Frented, we believe that trust is fundamental to our community of creative professionals. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to connect with fellow Soho House members for accommodation sharing.

1. Information We Collect

Personal Information

When you create an account or use our services, we collect:

  • Name, email address, and phone number
  • Profile photo and biographical information
  • Soho House membership details for verification purposes
  • Government-issued ID for identity verification
  • Emergency contact information

Property Information

If you list a property, we collect:

  • Property address, photos, and descriptions
  • Amenities, house rules, and availability calendars
  • Pricing and booking preferences
  • Property ownership or authorization documentation

Booking and Transaction Data

  • Booking requests, confirmations, and history
  • Payment information (processed securely through Stripe)
  • Reviews and ratings
  • Communication between hosts and guests

Usage Information

  • Device information and IP addresses
  • Browser type and operating system
  • Pages visited and features used
  • Search queries and preferences

2. How We Use Your Information

We use your information to provide and improve our services:

  • Account Management: Create and maintain your account, verify your Soho House membership status
  • Booking Services: Facilitate property bookings, process payments, enable communication between members
  • Safety and Trust: Verify identities, prevent fraud, ensure platform safety for all members
  • Customer Support: Respond to inquiries, resolve disputes, provide technical assistance
  • Platform Improvement: Analyze usage patterns, develop new features, enhance user experience
  • Legal Compliance: Meet regulatory requirements, respond to lawful requests, protect our rights
  • Communications: Send booking confirmations, important updates, and community notifications

3. Information Sharing and Disclosure

We respect your privacy and limit information sharing to what's necessary:

With Other Members

When you book or host, we share relevant information with the other party including names, profile information, and communication necessary for the booking.

Service Providers

We work with trusted third parties including payment processors (Stripe), cloud hosting providers, and verification services. These partners are contractually bound to protect your data.

Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to valid legal processes such as subpoenas or court orders.

We never sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for sensitive data transmission
  • Secure data storage with access controls and monitoring
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy practices
  • Multi-factor authentication for administrative access
  • Secure payment processing through PCI-compliant providers

While we take security seriously, no system is completely secure. We encourage you to use strong passwords and report any suspicious activity immediately.

5. Your Privacy Rights

You have important rights regarding your personal information:

Access and Portability

Request a copy of your personal information and, where applicable, receive it in a portable format.

Correction

Update or correct inaccurate personal information through your account settings or by contacting us.

Deletion

Request deletion of your personal information, subject to legal retention requirements and active bookings.

Opt-Out

Unsubscribe from marketing communications while continuing to receive essential service-related messages.

To exercise these rights, contact us at privacy@frented.com. We'll respond within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic platform functionality, including authentication, security, and maintaining your session.

Functional Cookies

Remember your preferences, search filters, and settings to provide a personalized experience.

Analytics

Help us understand how the platform is used to improve features and user experience. This data is aggregated and anonymized.

You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

7. International Data Transfers

As a global platform serving Soho House members worldwide, we may transfer your information across borders. We ensure adequate protection through:

  • Standard contractual clauses with international partners
  • Adequacy decisions for transfers to jurisdictions with strong privacy laws
  • Additional safeguards where required by applicable law
  • Compliance with GDPR, CCPA, and other relevant privacy regulations

8. Children's Privacy

Frented is designed for adults and requires users to be at least 18 years old. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately at privacy@frented.com.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we'll notify you through the platform or by email at least 30 days before the changes take effect. Your continued use of Frented after such notification constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact our Privacy Team:

Email: privacy@frented.com

Subject Line: Privacy Policy Inquiry

Response Time: Within 30 days

For general support inquiries, please visit our Help Centeror contact hello@frented.com.